Warranty

PROCEDURE FOR MAKING A CLAIM AND LIMITS ON LIABILITY:

To claim this limited warranty, you must notify the Manufacturer in writing within fifteen (15) days of the discovery of the alleged manufacturing defect to the following address: 

Green Tree Eco-Friendly Services Ltd. 
5925 104 Street 
Edmonton, AB, T6H 2K5 
Or by email to Warranty@StoneDecks.com

As a condition of this warranty, the following must be provided to the Manufacturer with written notice of a claim. Failing to do so within the time frame specified above will void this warranty and the Manufacturer will be released from any. All liability for the defect or the claim: i. provide satisfactory evidence of defects in the tiles purchased, including but not limited to a description and photographs of the affected area of the Product; ii. proof of purchase or assignment from the original end-user purchaser; iii. proof of identity showing current address; iv. proof of use, installation, maintenance and care pursuant to the Manufacturer’s Tanzite Owner’s Manual, Manufacturer’s written specifications and industry standards. If a claim relates to the improper staining of the Product, in addition to the foregoing, the following must be complied with prior to providing written notice of a claim to the Manufacturer. Failing to do so within the time frame specified above will void this warranty, and the Manufacturer will be released from any and all liability for the defect or the claim:

  1. The Product's affected area must be cleaned according to the Manufacturer’s Tanzite Owner’s Manual and Manufacturer’s written specifications. Soap and water or mild household cleaners within three (3) days of exposure of the food or beverage to the surface or first appearance of the mould and mildew. 

  2. If the affected area remains reasonably unsatisfactory after the Product's affected area has been cleaned as set forth above. The Product's affected area must be professionally cleaned at the party's sole expense prior to making a claim or contemplating a claim. 

  3. If the affected area remains reasonably unsatisfactory after the professional cleaning, a claim under this warranty may be made, provided that such claim is made within thirty (30) days after the professional cleaning. 

If a valid warranty claim is made, recovery by the Manufacturer is at its complete discretion by any of the following: 

  1. Replacement of a portion of defective Product with the same or equivalent product [with the cost for freight, labour, materials and costs for installation, maintenance or replacement not being covered by this warranty] as calculated below; 

  2. Repair or re-polish of the defective Product; 

  3. Refund of a pro-rated portion of the original purchase price paid by for such defective Product [but not including the cost for freight, labour, materials and costs for installation, maintenance or replacement of the Product] as calculated below; 

  4. Combination of the above.

Provided that the Manufacturer’s obligations are limited only to Product or parts of the Product proven to be defective pursuant to the terms of this warranty and the Manufacturer. To make a claim under this limited warranty, you must notify the Manufacturer in writing within fifteen (15) days of discovering the alleged manufacturing defect to the following address:

 

Green Tree Eco-Friendly Services Ltd.

5925 104 Street Edmonton, AB, T6H 2K5

Or by email to Warranty@StoneDecks.com.

If a valid warranty claim hereunder is made, the percentage of such a valid claim for which the Manufacturer is required is in its complete discretion. A refund or a replacement pursuant to this warranty commencing on the eleventh (11) year after the original date of purchase of the Product will be reduced by five (5%) percent each year thereafter. Reducing 5% each and every year thereafter until ten (10%) percent of such a valid claim remains. At this time, there shall be no further reduction to the percentage of a valid claim for which the Manufacturer is required in its complete discretion to refund or replace pursuant to this warranty. For clarity, in no event shall the Manufacturer be required to refund any more than the original purchase price's pro-rated portion or replace more than the pro-rated portion of defective Product as calculated herein. If the sole and exclusive remedy described above fails of its essential purpose, the liability of the Manufacturer is limited to the monetary value, on a square-foot (square-meter) basis, of the original purchase price of the Product or portion of the Product required to be replaced pursuant to the terms of this warranty. To the fullest extent permitted under the law, this warranty shall not cover and the Manufacturer shall not be responsible for costs and expenses, including but not limited to freight, labour, and materials incurred with respect to the installation, maintenance or removal of the Product or affected Product or the installation of replacement materials. 

The Manufacturer will not pay for replacing any portion of the installation that is not proven to be defective. 

 

To the fullest extent permitted under the law, the costs and expenses incurred with respect to the removal and installation of the defective Product or the installation of replacement materials, including but not limited to freight, labour and materials costs, are excluded from this warranty. Should the Product used in the original installation no longer be readily available, the Manufacturer reserves the right to determine a suitable substitute at its option but will only provide a replacement product for the defective Product and not the entire installation. 

 

The Manufacturer reserves the right to inspect any and all defects before any repair, remediation or settlement of such defect. If the Manufacturer, within its sole discretion, elects to or is otherwise required to participate in the repair, remediation or settlement of any defect, the Manufacturer must be included in all discussions and decisions related to such repair, remediation and/or settlement. If the Manufacturer is not provided notice on a timely basis, or the Manufacturer is not allowed the right of inspection, discussion or decision making in advance of repair, remediation or settlement of any defect, this warranty is voided, and the Manufacturer released from any and all liability for the defect or the claim.